CuddleMe Promise Lifetime Warranty
A safe, comfortable, and trusted embrace for every journey with your little one
At CuddleMe, we believe a baby carrier is not just a product—it’s part of the beautiful bond between mom and her little one. That’s why each CuddleMe product is thoughtfully made with premium materials and crafted with care, ensuring long-lasting quality, safety, and comfort for every moment together.
As part of our commitment to moms, every CuddleMe product is backed by our Lifetime Warranty, covering any manufacturing and material defects.
If there’s any issue caused by manufacturing defects or material faults, we’ll happily replace the product or the affected parts at no extra cost so moms can stay worry free.
With CuddleMe, you can hold your little one close with confidence, every day.
What is covered by the CuddleMe Lifetime Warranty?
This warranty protects your CuddleMe product against:
Manufacturing defects
Material defects
Defects in stitching, buckle, strap, or other components caused by the manufacturing process
Jika produk mengalami kerusakan akibat hal tersebut, CuddleMe akan menyediakan penggantian produk atau komponen sesuai hasil evaluasi tim kami.
What is not included in the warranty?
Garansi tidak mencakup kerusakan akibat:
Normal everyday use (natural wear and tear)
Use not in accordance with instructions
Accidents, falls, or damage due to negligence
Modifications or changes to the product
Color changes or material condition due to use and time
Garansi hanya berlaku untuk produk asli CuddleMe yang dibeli melalui official store, baby shop terdaftar atau retalier resmi, serta dimiliki oleh pembeli pertama (bukan preloved).
What does “lifetime” mean?
“Seumur hidup” mengacu pada masa pakai produk, bukan seumur hidup pengguna.
Masa pakai produk dipengaruhi oleh:
How to use
How to care for it
Frequency of use
Product age
Semua material secara alami akan mengalami penurunan kualitas seiring waktu. Tim CuddleMe akan melakukan evaluasi untuk menentukan kelayakan klaim garansi.
CuddleMe's commitment to long-term use
Kami berkomitmen untuk mendukung penggunaan produk CuddleMe dalam jangka panjang melalui:
Dukungan Penggantian Komponen
Beberapa komponen tertentu dapat diganti jika diperlukan, sesuai ketersediaan.
Panduan Perawatan Produk
Panduan perawatan tersedia untuk membantu menjaga kualitas dan masa pakai produk.
Customer Care yang Responsif
Tim kami siap membantu menjawab pertanyaan dan memberikan solusi terbaik.
How to file a warranty claim
Jika Bunda menemukan masalah pada produk CuddleMe, silakan hubungi tim Customer Care kami dengan menyiapkan:
Proof of purchase
Product information
Photos or videos of the product condition
Tim kami akan membantu melakukan evaluasi dan memberikan solusi terbaik.
Contact CuddleMe Customer Care
Email: marketing@cuddleme.id
WhatsApp: +62 87731185485
Website: www.cuddleme.id.